Delivering the services outlined in the packages on their website is a top priority for MSD Global Solution, and they put a lot of effort into doing so. If a client is not happy with the quality of work, they can get in touch with the business directly at +1 239 268 8047 Or contact info@msdglobalsolution.com by email.
1. you have the right to request changes when the initial service concepts are shown to you. However, after you have given your approval to the designs, there will not be a refund option, and any more changes will be at an extra expense.
2 You will be eligible for a refund (less 10% for service and processing fees) if you request one before the delivery of the original design and concepts.
3. Customers can obtain a refund of 66% of the purchase price if they request one within 48 hours of the first delivery; however, 10% will be subtracted as a service and processing fee.
4 A refund of 33% of the payment (less a 10% service and processing fee) may be granted to the requester if it is made between 48 and 120 hours following the original design delivery.
5 Requests for refunds submitted more than five days after the original delivery will not be honored. Though we strive to satisfy every customer, you are welcome to contact us with any issues.
6 If you do nothing for thirty days after placing your order, you will not be eligible for a refund. If you would like to continue working on your design order, there may be a fee based on your specific project.
You are not eligible for a refund once the final files are sent.
There won't be a chance to get your money back once the video animation package's storyboard is submitted and accepted, or once the animation has been released.
7 Once the final files are delivered you do not qualify for refund.
8 Once the storyboard for the video animation package has been delivered and approved, or the video animation has been launched, there will be no possibility of receiving a refund.
9 If the first animation is successfully delivered, refund requests for service packages will be nullified.
10 To ensure that rules are followed, each customer may request up to three rounds of revisions, as stated in the Fair Usage Policy, which applies to all revision requests. If customers would like to request a refund, they should contact the support staff. MSD Global Solution reserves the right to evaluate refund requests on an individual basis based on the specific violations of the user agreement.
11 Let's say you want site design services in addition to logo animation, and you decide to go with the former. In that case, you can request a refund for the video animation service exclusively in the first stages of design.
12 To request a refund, there must be a valid reason that aligns with the design brief and customer feedback for revisions. If the concept has been designed according to the brief, a refund will not be granted, but additional revisions will be offered until the customer is completely satisfied.
13 The guarantee of receiving your money back depends on the condition that the order was placed with genuine intention. If a customer places design orders with multiple agencies for the same job to receive a refund, we will not consider it a genuine intention. In this situation, we may refuse to process the refund request.
14 All design jobs require customer feedback before finalization. Thus, to attain the intended result, it makes sense for the client to take part and offer feedback. Our 100% unique design guarantee gives you the right to a redraw if our artwork and video animation are discovered to be strikingly similar to another already-existing logo animation design. Should there be any resemblance, it will be entirely coincidental, and MSD Global Solution. Shall not be accountable or liable for any damages in such circumstances. It is the client's responsibility to obtain a copyright for the artwork.
To guarantee that your refund request is approved, you need to meet the conditions outlined below.
You can contact us through any of the three channels listed above to request a refund, and be sure to specify why you are requesting it.
1 Toll-Free Number: +1 239 268 8047
2 Live Chat
• We will either promptly resolve your issue by our revision policy or send you an email confirming that our refund department has approved your request for a refund. Should a refund be granted, MSD Global Solution will be granted the design rights, and you will be prohibited from displaying any iteration of the company's design. It’s important to note that:
• You understand and agree that you will not have any ownership interest in any content, work product, or media, and that the company will own the design rights.
• MSD Global solution will share copyright acquisition details for the refunded designs in cooperation with government copyright agencies. By providing this information, the designs will not be used again as original designs in the future. For any questions or concerns about our refund policy, please click this link to send us an email at info@msdglobalsolution.com.
It is appropriate to communicate through the account area, and the client must keep an eye on it for any problems, questions, or additional information that the designer may require. Refunds will not be granted for inactivity in checking or using the account area regularly. However, you can ask the customer for help if you are unsure about using the area support staff whenever needed.
support team at any time.
Our goal is to guarantee that designers follow specific guidelines, carry out sufficient research, and include creativity in every facet of their work.
Depending on the package you choose, we keep working on the project until our clients are happy with our designs.
You will receive free domain registration and hosting, if applicable, if you choose one of the video animation packages. The email addresses that come with these programs can be configured using external applications, such as Outlook. 10MB of storage are included with every email account. We won't, however, provide email accounts if you plan to host your video animation elsewhere.
According to the delivery policy, all design order files will be delivered to the client's account along with an email notification on the day that is specified in the order confirmation. Depending on when the design order is delivered to the client's account and on the date of delivery, different policies apply regarding revisions and refunds. Customized design orders are typically emailed in 5 to 7 days; however, a fast delivery option is available for an additional fee, which provides examples of logo animation in 48 hours. You can get in touch with the customer care center around the clock if you need any extra help.
We will keep a record of your finished design when we deliver the final files to you. We can offer you the final files upon request if you require them again in the future.
We provide 24/7 customer support to assist you with any queries or problems. Please contact us at any time, and we will respond to you as soon as possible.
You understand that neither is MSD Global Solution. Nor any of the toll-free numbers shown on their video animation may be held responsible for any messages you receive from email addresses or toll-free numbers that are unrelated to their official domain, "info@msdglobalsolution.com." Any damage resulting from such correspondence will not be the responsibility of MSD Global Solution. They will only be held accountable for emails sent from addresses connected to their domain or from toll-free lines that are provided on their website.
MSD Global Solution guarantees that all of the graphics and video animations produced for their clients are unique and tailored to meet their particular requirements. This ensures that the customers will get remarkable and one-of-a-kind graphics and video animations that are customized to meet their needs.